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IT Helpdesk
11 February 2026
Helpdesk Analyst (Level 1) – Legal Firm, Dublin (Onsite) – Scope up to €40,000
Role Overview
The Helpdesk Analyst (Level 1) provides frontline IT support to staff across a Dublin-based legal firm. This is a 5-days onsite role working closely with a small, collaborative IT team to ensure smooth day-to-day IT operations and responsive user support.
Key Responsibilities
- Act as first point of contact for IT support queries via phone, email, and in person.
- Troubleshoot basic issues with laptops, Microsoft 365, Teams, printers, mobile devices, and conference room technology.
- Log and manage tickets in the service desk system, escalating issues where required.
- Assist with onboarding/offboarding, including device setup and basic access requests.
- Support Wi-Fi and VPN connectivity issues.
- Follow cybersecurity best practices, including MFA and secure device use.#
Skills and Experience
- 1–3 years’ experience in an IT Helpdesk or Service Desk role.
- Strong communication skills and a service-focused attitude.
- Basic knowledge of Windows, Microsoft 365, and general IT troubleshooting.
- Comfortable working onsite in a fast-paced legal environment.
Desirable (not essential):
- Experience in a legal or professional services firm.
- Exposure to case management or document management systems.
If this position is something of interest, please apply directly or reach out to Daniel O’Connell on doconnell@elevatepartners.ie